Refund Policy for BallisticWear.store


At BallisticWear.store, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, this Refund Policy outlines the process for returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

- Timing: Items must be returned within [14] days of the purchase date.
- Condition: Items must be unused, unwashed, and in their original packaging with all tags attached.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

- Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” are not eligible for return or refund.
- Customized or Personalized Items: Items that have been customized or personalized are final sale and cannot be returned or exchanged.

3. Return Process

To initiate a return:

1.Contact Us: Email our customer support team at ballisticwear00@gmail.com with your order number and the reason for the return.
2. Return Authorization: Our team will provide you with a Return Authorization Number and instructions on how to return your item.
3. Ship the Item: Send the item back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to our error.

4. Refund Processing

Once we receive and inspect your returned item:

- Refund Approval: If the item meets our return criteria, we will process your refund to the original payment method.
- Processing Time: Refunds typically take [7-10] business days to process, depending on your payment provider.

5. Exchanges

If you wish to exchange an item for a different size or color:

- Return the Original Item: Follow the return process outlined above.
- Place a New Order: You will need to place a new order for the item you want to receive.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at ballisticwear00@gmail.com. Provide a description of the issue and include photos of the damage or defect. We will arrange for a replacement or refund, as appropriate.

7. Shipping Costs

- Return Shipping Costs: The cost of return shipping is the responsibility of the customer, except in cases of damaged or defective items.
- Original Shipping Costs: Original shipping costs are non-refundable.

8. Contact Us

For any questions or assistance with returns and refunds, please reach out to our customer support team at: ballisticwear00@gmail.com

BallisticWear.store Support
Email: ballisticwear00@gmail.com

Thank you for shopping with BallisticWear.store. We value your satisfaction and are here to assist with any concerns regarding your purchase.